100 day peace of mind Guarantee Terms and Conditions

  • This guarantee applies to all installed new flooring or rugs that have been paid in full on time
  • This guarantee applies for original purchaser of owner occupier domestic residences only
  • Written requests must be made within 100 day period of installation
  • The warranty will be void if the flooring or rug has matting or damage caused by accidents or improper cleaning agents or methods.
  • In no circumstances will the guarantee provide for a refund.
  • Defects in manufacturing or installation are not covered by this warranty.
  • Removal and replacement of furniture is the responsibility of the customer/purchaser.
  • Travel charges may apply.
  • This guarantee may only be used once

How to claim:

  • Inform your Andersens store in writing, within 100 days of installation.
  • Provide your name and the address of where the carpet has been installed.
  • Provide the invoice number, date of payment and reason for replacement request.
  • Once you have informed your Andersens store they will contact you shortly after to confirm your decision. It will then be necessary for you to choose your replacement.
  • The replacement does not have to be the same style, colour, texture or even by the same manufacturer. However, if you decide to “upgrade” your purchase to a higher retail value you will be required to make up the difference in price.

Lifetime Installation Guarantee on Carpet

  • Guarantee available to Domestic Customers only
  • Applies if the original purchase is paid in full within payment terms
  • Guarantee is held by original purchaser and is not transferable upon the sale of the property the installation was carried out
  • In no circumstances will the guarantee provide for a refund
  • Excludes rugs, remnants, seconds, carpet tiles, direct stick or dual bond installations
  • The warranty will be void if the carpet has matting or damage caused by accidents or improper cleaning agents or methods
  • Defects in carpet manufacturing are not covered by this guarantee
  • Damaged caused by other trades such as cables, (Data or Pay Tv) is not covered by this guarantee

Lowest Price Guarantee

  • This lowest price guarantee applies to first quality rugs and flooring only
  • In no circumstances will the guarantee provide for a refund
  • Must be on the same quality floor covering
  • Written quote must be providing for lowest price guarantee to apply
  • Price match guarantee will be honoured at Andersens discretion